I confirm that I have made TopCoats aware of any health or behavioural issues, ailments or injuries concerning my dog, and anything that may affect the groom or time with TopCoats
Under Defra welfare act 2007, if TopCoats cannot brush the dog without causing the dog stress, then TopCoats will clip off the coat.
Dogs with severely matted coats may require it being clipped off, we will always discuss this with you. Any clipping, shaving or dematting can easily cause a redness or rash and TopCoats will not be held liable nor responsible for irritation, abrasion or patchiness.
If we feel the dog is anxious and in distress, we may refuse to continue the grooming process.
If my pet bites or attempts to bite any person or pet, a muzzle may be used or at the discretion of TopCoats, treatment may stop and I will pay for all the work done up to that point. I will pay the full cost of all damages and expense my pets has caused.
Dogs are liable to sudden movements and TopCoats cannot be held responsible for any injuries should this happen.
If I fail to collect my pet at the agreed time I will pay all extra cost due.
All prices are based upon pets with an even temperament that are regularly groomed. Dogs that need de-matting or have behavioural problems may incur further charges due to the additional time required to groom them.
If my pet harbours any parasites I agree that TopCoats can eradicate them at my expense. If my pets health causes concern TopCoats may obtain veterinary treatment at my expense from the nearest vet.
We reserve the right to charge a cancellation fee for appointments missed or cancelled with less than twenty-four hours notice and any future bookings may be subject to a deposit. Please note that deposits are not refundable and will be taken off your final bill.