FAQs

My dog is scratching, but I cant see any fleas.

Dogs can scratch for numerous reasons, allergies, anxieties, skin complaints, but if your dog is scratching more than usual and breaking its skin it might be a problem with fleas.

We can help and advise you on the best solution. We have flea treatments for your dog to rid them of the parasites and products for your home to blitz them out of your lives.

Fleas also work up an immunity to the flea treatments so you need to make sure you’re getting the correct, most up to date product from your vet, otherwise they won’t be effective.

Whilst your dog is bring groomed it’s essential to wash their bedding and treat your home for fleas otherwise they will reinfect when they return home.
We have a range of products to assist with this.

What age should I bring my puppy in?

Puppies first time at the groomers should be a calm, positive experience, getting them used to the procedure and the salon without getting stressed
Introducing a puppy as early as possible to the grooming salon is essential and we recommend bringing them in for their first visit as soon as they’ve received their course of inoculations
We offer a very calm way of getting your pup used to us and the grooming salon ensuring they become comfortable with the process.
This consists of three visits, a little longer each time,  acquainting them with the sights and sounds of the environment and the equipment so that when they have their first full groom it is a calm, positive experience, and they are totally at ease.
Each program sessions usually only lasts a few minutes.

My dog is nervous, can I stay throughout the groom?

Some dogs are nervous and you may want to stay to reassure them but they often relax more without the distraction of their owners being there.
We’re happy to work with you though and if we feel that you’re dog is calmer with your presence then we’re happy to assist.

How can I prepare for my dogs visit to Top Coats?

Please ensure your dog has had ample chance and time to urinate or alleviate themselves.

If its your puppys first time with us, or if your dog is nervous, then bring along some of their favourite treats. Cut them into small pieces so we can give them often throughout their stay to make it more pleasant.

Please do not call in or pass the window to check on your dog during the groom.  If your dog notices you it will get excited and make the rest of the groom difficult to continue. It is important that you wait until the agreed time to ensure we can finish the groom easily and quickly. If you need to speak to us urgently then call or text

My dog is nervous, can I stay throughout the groom?

We want all our dogs to enjoy their time at the Top Coats salon but some find being groomed quite stressful

For those that have had a bad experience with previous grooms, we will try to turn their expectations around.

We use our patience, knowledge and understanding to keep the stresses to a minimum and hopefully over time and subsequent grooms we can alleviate some of their fears

After spending time with can best asses the best course of action for your dog.

Some dogs are nervous and you may want to stay to reassure them but they often relax more without the distraction of their owners being there.

They can often be confused that you’re standing watching them rather than ‘saving them’ and this can cause more distress.

We’re happy to work with you though and if we feel that you’re dog is calmer with your presence then we’re happy to assist.

We have relaxing aromatherapy shampoos to make their time as relaxing as possible.